Your privacy is important to the Education Counsellor Authority of New Zealand, Ltd. (“ECANZ”). This Privacy Statement covers our collection, use and disclosure of your personal information as well as our obligations and your rights as set out in the Privacy Act 2020.

 
In this Privacy Statement, ECANZ is referred to as “we”, “our” or “us”.  We may change this Privacy Statement from time to time.  The most current version will be available online.

Certain services and facilities we provide, or submissions, applications or requests you make to us, may be subject to additional terms and conditions and privacy statements.  Therefore, we recommend that you carefully read the terms and conditions and any specific privacy statements that apply at the time you sign-up to use our services, facilities or make a submission, application or request to us.
 

What kind of personal information we collect

We need to collect personal information for numerous reasons.  However, we will only do so when this is necessary for a lawful purpose connected with one of our functions or activities. Clearly, the history of your activities related to education counselling is relevant as is information that establishes your supervision activities of other education counsellors, if applicable.

The personal information we collect may include your name, date of birth, address or area you live in, email address, telephone numbers, identifying official documentation, pictures or video footage of you and related business information. It may also include information on your use of our services or facilities, and any other information we deem necessary to evaluate your eligibility to hold a Education Counsellor License from ECANZ. You are under no obligation to provide any such information, but we reserve the right to decline a license application when the information provided is deemed insufficient for a decision to grant a license.

We may also collect and retain information regarding your communications and interactions with us.
 

When we collect your information

• We may collect personal information about you when you, or someone authorised to act on your behalf, communicate with us directly.  
• We may keep a record of any information that you provide to us.
• We may monitor and record phone calls made to or by us for quality control or staff training purposes.  If a call you make to us, or that we may make to you, is to be monitored and recorded, you will be informed of this at the time of the call.
• We may collect personal information about you from other organisations or persons, such as your employer (when the employment is related to providing educational counselling services), or other relevant institutions.

When you visit one of our websites, we may use technology solutions such as “cookies” to provide you with better access to tailored information and services on the websites and to better serve you when you return to them.  A cookie is a small data file that a website or app sends to your device, which may be stored for later retrieval by the website or app.  If you want to disable cookies, you may do so by changing the settings on your browser.  However, if you do so, you may not be able to use all the functions on our websites.

We use Google Analytics to further understand how some of our services may be improved.  Google Analytics relies on the use of cookies.

We use non-personalised statistics to monitor site traffic, to analyse trends, to gather demographic information about those who use our services, to improve our services and to improve user experience.  These anonymised and/or amalgamated statistics do not include personal information.
 

CCTV

“Closed Circuit Television” (CCTV) capturing both sound and footage, may be used in particular areas to monitor client movements in our offices. Signage indicates where CCTV equipment is operating.
 

How we use your information

The personal information that we collect from you, or someone authorised to act on your behalf, may be used by us for any of the purposes for which it was collected, in the conjunction with determining eligibility to receive or continually hold, a Licensed Education Counsellor license from ECANZ, and to assess which information to be placed on our public register. We may also use your address information to provide you with ongoing information about our services or those of education providers.

Sharing your information

We will not disclose personal information about you to any third party, unless ordered so by a Court with proper jurisdiction over our information. This excludes any information available publicly from other sources.

What if you do not provide us with the personal information requested?

If you do not provide us with all of the personal information about you that we request from you, we may not be able to adequately respond to your correspondence, process any license applications you want us to consider, provide the services or facilities you have requested, process payments or otherwise deal with any requests or enquiries you have made.  In some circumstances, failure to provide information when requested may result in you being determined as ineligible to be issued or continually hold, a Licensed Education Counsellor license from ECANZ.  These circumstances and the potential consequences will be explained to you when your personal information is collected.
 

Keeping your information secure and accurate

We take reasonable steps to ensure personal information is:

• protected against loss, damage, misuse and unauthorised access;
• accurate, up to date, complete, relevant, and not misleading.

How long we hold personal information

We may retain all personal information that we collect (on both our active systems and our archive systems), for as long as administratively necessary, in accordance with relevant legislation.
 

Accessing and correcting your personal information

You may request confirmation of whether we hold any personal information about you and you will have access to the personal information that uploaded to our systems.

Once we have verified your identity, we will provide you with such confirmation and access unless one of the grounds for refusal to do so under the Privacy Act applies.

You may request that the personal information we hold about you be corrected by contacting us (details provided below).  If we agree that your personal information is to be corrected, we will provide you with an amended record of your personal information, if requested. 

Your rights of access to and correction of any personal information we hold about you are subject to the procedures set out in the Privacy Act.
 

How to contact us

If you would like to contact us about anything in this Privacy Statement, including if you would like to request access to or correction of your personal information, please contact us through the Contact Us section on this site.